Widerrufsbelehrung

This section applies to Consumers only.

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, acquire physical possession of the goods.

To exercise the right of withdrawal, you must inform us (Natascha Schenk, Diamonds in Glass, Moosbrunnweg 1, 8042 Graz, Austria, email: office@diamondsinglass.com, telephone: +43 676 9042472) of your decision to withdraw by an unequivocal statement, for example a letter sent by post or an email. You may use the model withdrawal form set out at the end of these Terms, but this is not obligatory. To meet the deadline, it is enough that you send your communication about exercising the right of withdrawal before the withdrawal period expires.

If you withdraw, we reimburse all payments received from you, including the standard delivery costs but not any supplementary costs arising because you chose a delivery type other than the least expensive standard delivery we offer, without undue delay and no later than fourteen days from the day we are informed of your decision. We use the same means of payment you used for the original transaction, unless expressly agreed otherwise. You will not incur any fees for this reimbursement. We may withhold the reimbursement until we have received the goods back, or until you have supplied evidence that you have sent them back, whichever is earlier.

You must send the goods back to us without undue delay and in any event no later than fourteen days from the day you notify your withdrawal. The deadline is met if you send the goods before the fourteen days expire. You bear the direct cost of returning the goods. Given the value of the goods, we ask you to return them fully insured, in their original condition and together with the certificate of authenticity. You are liable for any diminished value resulting from handling the goods beyond what is necessary to establish their nature, characteristics and functioning.

There is no right of withdrawal for goods made to your specifications or clearly personalized (§ 18(1)(3) FAGG). This applies in particular to bespoke and custom-made pieces. Standard collection pieces are not covered by this exclusion, even though they are produced after your order.

(Complete and return this form only if you wish to withdraw from the contract.)

To Natascha Schenk, Diamonds in Glass, Moosbrunnweg 1, 8042 Graz, Austria, email: office@diamondsinglass.com:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

Ordered on (*) / received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.